Service Administration Specialist (German)

Location: Warsaw, Mazovia, Poland; hybrid work with 3 days per week in the office

Company

hirify.global provides precision instruments and services for laboratory, process analytics, industrial, product inspection, and retailing applications worldwide.

What you will do

• Handle customer inquiries and process customer complaints.
• Process service orders and manage service contracts.
• Review invoices, technician reports, and service documents for completeness and accuracy.
• Issue corrections and ensure timely, accurate billing for services, repairs, and installations.
• Maintain customer data and update records based on information from technicians and customers.
• Ensure complete and timely electronic archiving of relevant documents.

Requirements

• German at B2 level or higher.
• Good knowledge of English.
• Good MS Office skills.
• Excellent attention to detail, quick perception, and focus on deadlines.
• Ability to work according to clearly defined rules.
• Previous experience in a similar position is an advantage.

Culture & Benefits

• Employment contract with a focus on long-term cooperation.
• Annual reward and festive benefits paid in April and December.
• Flexible working hours and a hybrid work model.
• Medical care with a basic dental package, life insurance, and sports card.
• Language courses, training opportunities, wellbeing activities, and CSR initiatives.
• Discounts for meals and special offers at Platan Business Park.

Hiring process

• CV selection and contact with selected candidates.
• Approximately 15-minute phone screening with a recruiter.
• Approximately one-hour video interview with the manager.