Strategic Account Manager (SaaS)

Location: Pay varies by U.S. location and market zone.

Salary: $108,200–$202,800 annually, depending on U.S. pay zone.

Company

hirify.global builds technology and financial services products through brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Own relationships across a portfolio of approximately 175 mid-market services sellers.
• Drive account expansion, retention, satisfaction, cross-sell, and use-case growth across Square’s payments, business management, and banking tools.
• Consult with business owners and operators in English and Spanish to identify opportunities and provide tailored onboarding.
• Identify technical solutions, gather requirements, and project-manage execution with cross-functional teams.
• Advocate for seller needs with Product, Engineering, and Operations teams.
• Negotiate contracts and pricing while delivering high-touch client service and resolving seller issues.

Requirements

• 5+ years of experience in account management or sales, ideally in SaaS, payments, or business management software.
• Full proficiency in Spanish and strong written and verbal communication skills.
• Proven success growing and retaining a book of business and consistently exceeding revenue targets.
• Strong discovery, consultative selling, technical solutioning, and requirements-gathering skills.
• Experience negotiating contracts and pricing with senior stakeholders.
• Strategic problem-solving skills and the ability to work effectively in ambiguous environments.

Nice to have

• Experience in sports and entertainment, health and beauty, home services, or professional services.

Culture & Benefits

• Remote work options.
• Medical insurance and flexible time off.
• Retirement savings plans.
• Modern family-planning benefits.
• Opportunity to work on products that expand access to commerce and financial services.

Hiring process

• Candidates may submit up to 9 active applications within a 60-day period.
• Reapplication to the same role is permitted 90 days after a previous application has been reviewed.
• Automated AI tools may be used to evaluate applications, subject to applicable regulations and privacy requirements.