ServiceNow Developer Associate (ServiceNow)

Location: Calgary, Canada. Ability to travel to the United States for work or training is required.

Compensation: CAD 61,600–73,500 per year.

Company

Professional services organization serving middle-market clients through technology and business solutions.

What you will do

• Configure and customize ServiceNow modules, including tables, forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, and notifications.
• Assist with Service Portal pages, Workspaces, demo environments, update sets, and non-production releases.
• Perform unit testing, investigate defects, and support minor bug and incident resolution.
• Provide Tier 1–2 technical support for ServiceNow applications and escalate complex issues.
• Create technical documentation, update user stories, review design documents, and document test cases.
• Complete training and obtain required certifications while developing ServiceNow platform expertise.

Requirements

• Familiarity with ServiceNow and its platform capabilities.
• Strong troubleshooting skills and the ability to diagnose and resolve technical issues.
• Familiarity with agile methodologies, including stories, epics, and sprints.
• High attention to detail and the ability to meet tight schedules and deadlines while maintaining clear customer expectations.
• Bachelor’s degree in Computer Science, Information Technology, Information Systems Management, or a related field, or equivalent education and experience.
• Prior experience in a fast-paced, client-delivery environment and the ability to travel to the United States for work or training.

Nice to have

• ITIL Foundation v4 certification.
• ServiceNow Certified System Administrator certification.

Culture & Benefits

• Full-time employment with a competitive compensation and benefits package.
• Flexible scheduling to help balance personal commitments and client service.
• Inclusive workplace with equal-opportunity and accommodation commitments.