New Patient Coordinator - Hematology Malignancies

Location: Boston, Massachusetts, United States; hybrid with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, treatment, education, and comprehensive patient care in Boston and surrounding communities.

What you will do

• Coordinate new patient scheduling and appointment changes according to department guidelines.
• Handle incoming calls, emails, referrals, patient intake, and general questions.
• Triage issues, recognize emergencies, resolve requests in real time, and escalate matters when necessary.
• Collect clinical information and coordinate medical records, tissue receipt, appointment packets, materials, and EMR portal enrollment.
• Arrange single-provider and multi-provider visits while supporting continuity of care and timely communication.
• Collaborate with physicians, physician assistants, nurses, nurse practitioners, and the New Patient Coordinator team.

Requirements

• Up to 1 year of experience in healthcare and/or customer service.
• Bachelor’s degree in health administration or a related field is strongly preferred.
• Excellent communication, organization, customer service, telephone etiquette, and attention to detail.
• Ability to multitask, solve problems quickly, learn process changes, and work effectively within a team.
• PC proficiency required.
• Experience supporting adult patients and following clinical procedures and compliance requirements.

Culture & Benefits

• Work in an innovative, caring, inclusive, and diverse patient-care environment.
• Support a mission focused on cancer research, treatment, education, and public health.
• Collaborate with Harvard Medical School-affiliated hospitals and other care partners.
• Hybrid schedule with 2–3 onsite days each week.