Patient Services Representative (Oncology)

Location: Austin Midtown, 901 W 38th St #200, Austin, Texas 78705, United States

Company

hirify.global and Texas Oncology provide community-based, evidence-based cancer care through a network of oncology providers and treatment sites.

What you will do

• Schedule new, referred, and returning patients, including appointments, tests, procedures, surgeries, and hospital admissions.
• Respond to incoming scheduling calls and resolve scheduling requests accurately and promptly.
• Cancel and reschedule appointments, coordinate physician schedule changes, and maintain scheduling templates.
• Obtain and attach referrals, authorizations, and pre-certifications to prevent payment denials or treatment delays.
• Coordinate financial counseling and communicate preparation requirements for tests and procedures.
• Protect patient confidentiality, prepare correspondence, and support other front-office functions.

Requirements

• High school diploma or equivalent.
• Level 1: 0–3 years of medical business office experience.
• Level 2: 3–5 years of medical business office experience.
• Senior level: at least 5 years of medical business office experience.
• Ability to work in a fast-paced medical office, multitask, and interact frequently with patients and staff.
• Basic understanding of medical terminology, coding, and scheduling procedures may be required for applicable duties.

Culture & Benefits

• Full-time Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.
• No weekends, on-call shifts, or major holidays.
• Collaborative, patient-centered environment focused on teamwork, respect, and accountability.
• Sign-on bonus of $1,500.
• Reasonable accommodations are available for qualified individuals with disabilities.