Referral Coordinator (Healthcare)

Location: Cambridge, United States; all duties must be performed at a Harvard or Harvard-designated location.

Company

hirify.global Health Services provides multi-specialty medical care and health administration for the Harvard community.

What you will do

• Coordinate diagnostic tests and specialty consultations with outside organizations and internal specialty offices.
• Track referral status, visit results, documentation, and prior authorization requests in electronic systems.
• Communicate appointment details, insurance limitations, directions, and referral information to patients and providers.
• Enter referral and patient information into Blue Cross Provider Central and process extended or out-of-network referrals.
• Schedule patient appointments, manage medical records, prepare correspondence, and generate reports.
• Support safe patient care, respond appropriately to emergency calls, and collaborate with Member Services and Care Coordination.

Requirements

• High school diploma or equivalent.
• Medical secretary or patient service experience.
• Typing or computer skills and strong telephone, interpersonal, customer service, and organizational skills.
• Experience with insurance products and obtaining prior authorization.
• Ability to maintain patient confidentiality and comply with HIPAA, regulatory, and departmental requirements.
• Visa sponsorship is not available.

Culture & Benefits

• 35 hours per week, Monday through Friday.
• 90-day orientation and review period.
• Paid time off, including parental leave, plus medical, dental, and vision coverage from day one.
• Retirement plans with university contributions, wellbeing resources, and family support.
• Professional development, tuition assistance, commuter benefits, discounts, and campus perks.