IT Support Specialist II (Microsoft Technologies)

Location: Remote, Philippines; working hours are 9 am–6 pm EST (New York City time zone)

Company

hirify.global delivers managed IT services focused on client support, complex problem-solving, and technology enablement.

What you will do

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems.
• Communicate with clients, build trust, manage expectations, and drive positive resolutions.
• Manage and prioritize the ticket queue, including warm-transfer escalations.
• Create and maintain internal knowledge-base documentation.
• Coordinate with clients and vendors to resolve incidents end to end.
• Participate in team meetings, training, and continuous service improvement.

Requirements

• Hands-on experience troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policy.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Knowledge of advanced networking and experience troubleshooting firewalls, switches, and Wi-Fi.
• Experience with remote access solutions such as Remote Desktop and RemoteApps.
• Strong customer-service, communication, documentation, collaboration, and problem-solving skills.
• Ability to work 9 am–6 pm EST (New York City time zone).

Culture & Benefits

• Remote work with access to modern tools and useful documentation.
• Team-led training and exposure to new technology.
• Opportunities for professional growth and initiative.
• Collaborative culture with employee input into processes and service improvements.