IT Service Desk Engineer (Microsoft)

Location: Remote, based in Cebu City, Cebu, Philippines. Working hours: 9 am–6 pm EST (New York City time zone).

Company

hirify.global delivers IT services focused on client support, complex problem-solving, and technology enablement.

What you will do

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems for clients.
• Manage client communication, build rapport, set expectations, and resolve support issues effectively.
• Prioritize and manage the ticket queue, including warm-transfer escalations.
• Create and improve internal knowledge-base documentation.
• Coordinate with clients and vendors to drive incidents through to resolution.
• Participate in weekly meetings and team-led technical training.

Requirements

• Hands-on experience troubleshooting, configuring, and managing Windows Server, Active Directory, and Group Policies.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Knowledge of advanced networking and troubleshooting firewalls, switches, and Wi-Fi.
• Experience with Remote Desktop and RemoteApps.
• Strong customer-service, communication, documentation, and problem-solving skills.
• Collaborative approach and willingness to help teammates learn and progress.

Culture & Benefits

• Remote work with a fixed EST-aligned schedule.
• Access to modern technical tools and practical documentation.
• Team-led training and exposure to new technologies.
• Opportunities for professional growth and increased responsibility.
• Collaborative culture that values initiative, accountability, and employee input.