Technical Support Engineer – L1 (IT Management)

Location: Dublin office, Ireland

Company

hirify.global develops AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.

What you will do

• Provide technical support to hirify.global customers through chats, phone calls, and tickets.
• Investigate and resolve operating system, hardware, virtualization, storage, and network issues.
• Analyze system and application logs, perform boot diagnostics, and troubleshoot Linux systems through SSH.
• Manage and troubleshoot Windows Server Core, Active Directory permissions, Group Policy, disks, and storage configurations.
• Configure and troubleshoot firewall rules, blocked ports, latency, packet loss, DNS, DHCP, HTTP/HTTPS, and TCP/IP connectivity.
• Meet or exceed internal support KPIs while maintaining a professional, courteous, customer-first approach.

Requirements

• Proven technical support and customer service experience in the IT market.
• Working knowledge of Linux/UNIX, Windows, and macOS operating systems.
• Experience with VMware, Hyper-V, BIOS/UEFI troubleshooting, system boot diagnostics, and hardware support.
• Hands-on Linux troubleshooting using command-line tools and PuTTY/SSH, plus basic system log analysis.
• Knowledge of Windows Server Core, Active Directory ACLs, Group Policy, file systems, backup and recovery concepts, and storage technologies.
• Understanding of the OSI model and practical experience troubleshooting networks, firewalls, ports, and connectivity using CLI tools.

Nice to have

• CompTIA A+, Network+, Server+, or Security+ certification.
• Microsoft Certified Azure Administrator, Red Hat Linux, VMware VCP, or AWS Certified Solutions Architect certification.
• Knowledge of MS Exchange Server, MS SQL, and Oracle database commands.

Culture & Benefits

• Work as part of a global technical support organization.
• Contribute to IT systems management and cybersecurity products used by customers worldwide.
• Operate in a fast-paced environment focused on customer satisfaction and operational performance.