Senior Customer Engineer - Pre & Post Sales (AI)

Location: Hybrid in London, UK, with in-office attendance 3 days per week

Company

hirify.global is a software company founded in 2013 that provides a digital product experience platform to help organizations improve their experience with software.

What you will do

• Own technical strategy for complex enterprise accounts across pre-sales, implementation, adoption, expansion, and escalation.
• Partner with Account Directors on customer acquisition, product expansion, technical evaluations, tailored demos, requirements gathering, and workshops.
• Lead strategic customer onboarding, integrations, training, complex deployments, and value-realization initiatives.
• Diagnose adoption challenges, connect technical execution to retention and expansion, and resolve complex technical escalations.
• Build reusable playbooks and fixes, coach peers, and improve Customer Engineering workflows using AI tools.

Requirements

• 5–8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Hands-on expertise with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
• Experience managing strategic enterprise accounts with executive-level stakeholders and complex technical or business requirements.
• Ability to solve ambiguous problems, connect technical execution to business outcomes, and mentor more junior technical team members.
• Hands-on use of AI tools for account research, content creation, or workflow automation as part of day-to-day work.

Nice to have

• Experience with hirify.global, digital adoption platforms, product analytics, or in-app experience tooling.
• Mobile app development experience with Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Experience building reusable frameworks, playbooks, or processes adopted by a broader team.

Culture & Benefits

• Hybrid work culture with regular in-office collaboration in London.
• Medical, dental, and life insurance coverage.
• Pension matching, equity, and lifestyle benefits.
• Values include Bias to Act, Hone Your Craft, The Team is hirify.global, and Maniacal Focus.