Enterprise Customer Success Manager (Fintech)

Location: San Francisco, California; hybrid with core working days Monday through Thursday in the office

Salary: $150,000–$200,000 annual salary, plus equity and benefits

Company

hirify.global is a fintech company providing an embedded finance platform for card issuing, payment processing, virtual and physical cards, ledgers, wallets, acquiring, credit, and money movement.

What you will do

• Own a portfolio of enterprise customers and manage relationships from initial programs through multi-product partnerships.
• Coordinate implementation and production support across Sales, Product, Engineering, Legal, Compliance, Marketing, and Operations.
• Align stakeholders on launches, rollouts, growth strategies, and customer outcomes.
• Drive net revenue retention, payments volume growth, forecasting, and portfolio optimization.
• Identify expansion opportunities using usage signals and account intelligence.
• Develop tools, data, and insights that scale the Customer Success organization.

Requirements

• 8+ years of experience in customer success, account management, relationship management, or another customer-facing role.
• 2+ years of experience in payments, financial services, or fintech.
• Experience owning quota, net revenue retention, renewals, forecasting, or another revenue target.
• Strong analytical, revenue modeling, usage data, communication, and executive presentation skills.
• Experience influencing Product, Engineering, Legal, and Compliance teams without formal authority.
• Ability to independently manage programs end to end and maintain momentum across internal and external stakeholders.

Nice to have

• Expertise in AI workflows for improving Customer Success efficiency and effectiveness.
• Experience across multiple payments disciplines, such as issuing, acquiring, credit, money movement, alternative lending, or expense management.

Culture & Benefits

• Startup environment with the opportunity to build systems and processes from the ground up.
• Flat organization with direct exposure to leadership and a focus on growth and ownership.
• Flexible paid time off and paid parental leave of up to 16 weeks for the birth parent and 6 weeks for the non-birth parent.
• 100% healthcare coverage and 75% dependent coverage.
• 401(k), equity, home-office stipend, and internet and phone reimbursement.