Senior Manager, Client Success (Lender)

Location: Nashville, United States (Hybrid). Employees outside the Nashville area must travel to the Nashville office at least twice per year for company gatherings, with additional travel as needed.

Salary: $150,000–$180,000 USD per year, plus equity and benefits.

Company

hirify.global provides an AI-powered platform for financing, developing, and managing real estate and construction projects, serving lenders, borrowers, owners, and contractors.

What you will do

• Lead the Client Success organization, including managers and strategic CSMs, by setting structure, priorities, and performance accountability.
• Develop organization-wide client success strategies, playbooks, engagement models, and operating methodologies.
• Hire, develop, and mentor managers and senior leaders while building a high-performance culture.
• Manage metrics including NRR, retention, adoption, and expansion, and create forecasts and business plans.
• Partner with Sales, Implementation, Product, Finance, and executive leadership across the customer lifecycle.
• Lead executive relationships with strategic accounts and drive AI and automation adoption across the function.

Requirements

• 8–12+ years of experience in client success, customer success, or strategic account management.
• 3–5+ years leading multi-level teams or managing a client success function in a high-growth SaaS or fintech environment.
• Experience building CS organizations, developing leaders, and creating scalable engagement models, health scoring, and expansion playbooks.
• Ability to partner with executive leadership and connect client success performance to revenue outcomes.
• Executive presence and communication skills for senior leadership and client conversations.
• Deep familiarity with lending institutions, draw management, compliance workflows, commercial real estate finance, or commercial banking.

Culture & Benefits

• Work in a high-growth environment focused on bold problem-solving, customer outcomes, urgency, ownership, and continuous improvement.
• Equity in the form of stock options.
• Medical, dental, and vision insurance.
• Unlimited PTO and a learning grant program.
• 401(k) with match and expedited vesting; US-only benefits include uncapped vacation and 401(k).