Senior Client Success Manager (AI)

Location: Remote within the US; role based in New York and requires visiting a client in the city approximately twice per week.

Salary: $115,000–$145,000 base salary annually, plus equity and bonus.

Company

hirify.global is a SaaS marketing technology company that helps enterprise brands improve customer communication and drive revenue through email, SMS, personalization, segmentation, and automation.

What you will do

• Serve as the strategic advisor and senior relationship owner for a portfolio of enterprise clients.
• Own client outcomes, success plans, strategic roadmaps, and executive business reviews.
• Manage renewals, upsells, expansion opportunities, forecasts, negotiations, and contract execution.
• Translate AI capabilities such as predictive personalization, send-time optimization, generative content, and intelligent segmentation into client strategies.
• Lead escalations and coordinate resolution across Solutions, Product, Engineering, Sales, and Marketing.
• Monitor portfolio health, competitive threats, and growth opportunities while representing client needs internally.

Requirements

• 7+ years of experience in an enterprise client-facing role at a SaaS company, preferably in email, SMS, or digital marketing technology.
• Bachelor’s degree or equivalent experience.
• Experience owning strategy and outcomes in a solutions-led or delivery-led operating model.
• Experience with renewals, upsells, forecasting, and net revenue retention across an enterprise portfolio.
• Established VP and C-suite relationships, strong communication, organization, cross-functional collaboration, and comfort with ambiguity.
• Must be authorized to work in the US; hirify.global does not provide visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires.

Nice to have

• Experience in enterprise marketing automation.
• Familiarity with JIRA, Harvest, or similar project and time-tracking tools.
• Hands-on experience with personalization, segmentation, and advanced marketing automation.

Culture & Benefits

• Medical, dental, vision, and life insurance.
• 401(k) match, flexible time off, equity, and bonus opportunities.
• Childcare and annual continued-education reimbursements.
• Focus on work-life balance, diversity, equity and inclusion, and a respectful, open culture.