Senior Customer Success Manager (SaaS)

Location: U.S. Remote

Salary: $100,000–$130,000 per year plus equity and variable compensation

Company

hirify.global provides a customizable fintech platform that helps companies design, administer, and track employee benefits and perks.

What you will do

• Manage a portfolio of SMB and midmarket customers from onboarding through ongoing success planning.
• Drive platform education and adoption through check-ins, product training, and best-practice guidance.
• Identify growth opportunities and collaborate with Sales on upsell and expansion strategies.
• Monitor customer health metrics and proactively address at-risk accounts.
• Gather customer feedback and communicate insights to Product and Engineering teams.
• Develop scalable customer success processes and resources for SMB clients.

Requirements

• 3–6 years of experience in customer success or account management in SaaS, startups, healthcare, or the benefits space.
• Direct experience working in the benefits space.
• Proven experience managing and growing SMB and/or midmarket customer accounts.
• Ability to analyze data and business insights to influence stakeholder decisions.
• Ability to communicate with technical and non-technical stakeholders, from end users to C-level executives.
• Experience collaborating cross-functionally with Sales, Marketing, Product, and other teams.

Nice to have

• Previous startup experience.

Culture & Benefits

• Medical, dental, and vision coverage at 95%.
• $250 one-time work-from-home setup benefit.
• $500 annual Learning & Development benefit.
• $150 monthly cell phone and internet benefit.
• $100 monthly wellness benefit.
• $100 monthly co-working and commuter benefit.
• Several team onsites each year and flexible PTO.