Managed IT Services Service Desk Consulting Intern (Microsoft 365)

Location: Boston, United States; travel to assigned client locations is required, with up to 25% travel.

Salary: $32–$38 per hour

Company

hirify.global provides professional services and technology consulting to middle-market clients.

What you will do

• Provide phone and email technical support for end users and resolve hardware and software issues.
• Support and troubleshoot workstations, servers, networks, and client backups.
• Administer Office 365, Windows Servers, and workstations across multiple client environments.
• Manage, prioritize, update, and escalate service cases through resolution.
• Document support issues and resolution steps in the ticketing system.
• Monitor case trends to identify recurring infrastructure, hardware, or software problems while maintaining client security and confidentiality.

Requirements

• Pursuing a bachelor's degree in Management Information Systems, Computer Science, or a related IT field.
• Strong technical aptitude, customer service, communication, problem-solving, analytical, and attention-to-detail skills.
• Knowledge of Microsoft Office, Apple and Windows hardware and software.
• Ability to work effectively in a fast-paced, team-oriented environment and manage stress.
• Ability to travel up to 25% and arrange reliable transportation to assigned client locations.
• Entry-level applicants must not require immigration sponsorship now or in the future.

Nice to have

• Currently pursuing or recently completed a bachelor's or master's degree in an IT-related field.
• Experience with Office 365, email, SharePoint, Windows Server, Azure AD, and Teams administration.
• Experience with firewalls such as Cisco, SonicWALL, or Meraki.
• Experience with VMware ESX, vSphere, Citrix, Remote Desktop Services, VPNs, or enterprise mobile devices.
• A minimum 3.0 GPA.

Culture & Benefits

• Work with technology consultants across a broad range of infrastructure engagements and projects.
• Flexible scheduling to help balance personal and client-service demands.
• Benefits and compensation package for employees.
• Client-facing service desk calls are recorded for training and quality assurance with employee consent.