Desktop Support Specialist Intern (IT)

Location: On-site at the Fremont USA Research Center in Fremont, California. No travel required.

Base wage: $26.00–$32.00 per hour.

Company

hirify.global develops data storage technology and operates a product-design campus with engineering, operations, support, and administrative teams.

What you will do

• Troubleshoot complex end-user hardware and software issues, including network connectivity, applications, audio-visual equipment, and telephony.
• Configure, deploy, maintain, and troubleshoot computer hardware in an enterprise environment.
• Build practical knowledge of Active Directory, BitLocker, SCCM, and MECM.
• Maintain password security, data integrity, and file system security for laptop and desktop environments.
• Document incidents from creation through closure in an enterprise incident management system such as FreshService.
• Follow support procedures and communicate case status, problems, and recommendations to customers, peers, and management.

Requirements

• Must work on-site at the Fremont USA Research Center.
• Currently pursuing a bachelor's or technical degree in Computer Science, Information Systems, Software Engineering, or a related field and returning to school in Fall 2027.
• General understanding of computer hardware and software troubleshooting and issue resolution.
• Knowledge of Office 365 applications and Windows 11.
• Hands-on experience with information technology solutions and services.
• Strong written and verbal communication, critical thinking, and proactive problem-solving skills.

Culture & Benefits

• Fast-paced enterprise IT environment focused on customer service, quality, professionalism, and cost optimization.
• Access to on-site social activities, wellness programs, gaming rooms, and a fitness center.
• Eligible interns may receive medical, dental, and vision benefits and participate in the employee stock purchase plan.
• Includes 12 paid holidays and a minimum of 48 hours of paid sick leave.
• Benefits are based on a 24- to 40-hour-per-week schedule and may vary by location and tenure.