Customer Relations Specialist IV (PSA)

Location: Jersey City, New Jersey; full-time onsite five days a week, Monday through Friday, 3:00 PM–11:30 PM

Salary: $29 per hour, with possible shift differential pay

Company

hirify.global provides grading, authentication, vaulting, and sales services for trading cards and other collectibles through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Process customer adjustments and maintain accurate account information.
• Handle customer claims, shipping and handling concerns, and other resolutions.
• Collaborate with Operations and other departments to provide accurate and complete customer responses.
• Continuously update department spreadsheets with incoming order information.
• Escalate unresolved issues to the appropriate lead or supervisor.

Requirements

• At least 2 years of relevant customer relations experience in a customer service environment.
• High school diploma or equivalent; a college degree is preferred.
• Strong problem-solving, communication, listening, interpersonal, and de-escalation skills.
• Organized, detail-oriented, empathetic, and able to exercise sound judgment.
• Knowledge of Google Workspace; Salesforce knowledge is preferred.
• Authorization to work in the United States is required. Ability to lift and move materials weighing up to 40 pounds and work at a computer for extended periods is also required.

Culture & Benefits

• Temporary-to-hire position reporting to the Customer Relations Supervisor.
• Work cross-functionally with Operations and other departments.
• Potential eligibility for shift differential pay.
• Interview process may include video and phone interviews; cameras are required during video interviews.
• Reasonable accommodations are available for application and interview needs.