25 дней назад
Front of House Manager (Hospitality)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Front of House Manager (Hospitality): Leading guest-facing teams at a high-volume sports entertainment venue with an accent on service standards, team coaching, shift operations, and guest satisfaction. Focus on managing peak-period operations, improving performance through business metrics and feedback, and maintaining safety and hospitality standards.
Location: Memphis, Tennessee, United States
Company
is a sports entertainment company combining golf, food and beverage, events, and entertainment in high-energy venues.
What you will do
- Lead the front-of-house team in delivering high-quality guest service and hospitality.
- Stay visible on the venue floor, assess guest experiences, and address service gaps.
- Coach, supervise, onboard, schedule, and develop team members.
- Manage opening and closing procedures, assigned shifts, staffing, and delegation.
- Use business metrics and guest feedback to improve performance, revenue, and profitability.
- Support ordering, inventory management, facilities needs, and compliance with health and safety standards.
Requirements
- At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
- High school diploma or equivalent.
- Ability to obtain required local licenses and certifications.
- Must be at least 21 years old where required by state or local law.
- Ability to work evenings, weekends, holidays, extended hours, and peak-season events.
- Ability to lift up to 50 pounds, remain active for extended periods, and work in varying outdoor weather conditions.
Culture & Benefits
- High-energy, guest-facing work environment centered on hospitality and team accountability.
- Core values include Fun, One Team, Excellence, Courage, and Caring.
- Free play and half-price food for qualifying team members.
- Health, dental, and vision benefits for qualifying team members.
- 401(k) team member match and access to a free mental well-being platform for qualifying team members.
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