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25 дней назад

Front of House Manager (Hospitality)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Front of House Manager (Hospitality): Leading guest-facing teams at a high-volume sports entertainment venue with an accent on service standards, team coaching, shift operations, and guest satisfaction. Focus on managing peak-period operations, improving performance through business metrics and feedback, and maintaining safety and hospitality standards.

Location: Memphis, Tennessee, United States

Company

hirify.global is a sports entertainment company combining golf, food and beverage, events, and entertainment in high-energy venues.

What you will do

  • Lead the front-of-house team in delivering high-quality guest service and hospitality.
  • Stay visible on the venue floor, assess guest experiences, and address service gaps.
  • Coach, supervise, onboard, schedule, and develop team members.
  • Manage opening and closing procedures, assigned shifts, staffing, and delegation.
  • Use business metrics and guest feedback to improve performance, revenue, and profitability.
  • Support ordering, inventory management, facilities needs, and compliance with health and safety standards.

Requirements

  • At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
  • High school diploma or equivalent.
  • Ability to obtain required local licenses and certifications.
  • Must be at least 21 years old where required by state or local law.
  • Ability to work evenings, weekends, holidays, extended hours, and peak-season events.
  • Ability to lift up to 50 pounds, remain active for extended periods, and work in varying outdoor weather conditions.

Culture & Benefits

  • High-energy, guest-facing work environment centered on hospitality and team accountability.
  • Core values include Fun, One Team, Excellence, Courage, and Caring.
  • Free play and half-price food for qualifying team members.
  • Health, dental, and vision benefits for qualifying team members.
  • 401(k) team member match and access to a free mental well-being platform for qualifying team members.

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