Front Desk Status Coordinator

Location: Las Vegas, Nevada, USA; onsite hotel operations

Company

hirify.global operates hotel and resort services in Las Vegas, including front office, guest accommodation, and casino-related operations.

What you will do

• Manage guest reservations, special room requests, VIP pre-blocking, room moves, wait times, and express checkouts.
• Coordinate with Housekeeping, Engineering, and other departments to manage room inventory and out-of-service rooms.
• Monitor room types and rollaway bed inventories, identify potential issues, and support Front Office Management.
• Generate and analyze reports, complete shift checklists, casino account revisions, and special assignments.
• Handle guest inquiries, issues, financial transactions, promotions, rate codes, and property information.
• Follow Forbes 5-Star service standards, company policies, safety requirements, and confidentiality procedures.

Requirements

• At least 18 years of age.
• High school diploma or equivalent combination of education, training, and experience.
• Excellent English communication skills, both verbal and written, required.
• Strong customer service, problem-solving, teamwork, phone etiquette, and confidentiality skills.
• Ability to work independently in stressful, high-pressure situations and learn new processes.
• Availability for day, swing, and overnight shifts, with schedule flexibility based on business demands.

Culture & Benefits

• Guest service is guided by Wynn|Encore Las Vegas core values and Forbes 5-Star standards.
• Inclusive workplace committed to a diverse workforce and equal employment opportunity.
• Required training classes, meetings, and company functions are part of the role.
• Safety, teamwork, professionalism, and a well-maintained property environment are emphasized.