2 дня назад
IT Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Engineer (macOS/Windows): Providing on-site and remote technical support for employees, including hardware and software troubleshooting, onboarding, service desk assistance, and meeting-room AV support with an accent on customer service and operational reliability. Focus on diagnosing office networking and device issues, administering Google Workspace and Okta, supporting events, and owning complex requests through resolution.
Location: New York, United States; regular on-site work Monday–Thursday with hybrid flexibility during the week
Company
Airwallex provides unified payments and financial infrastructure for global businesses, combining proprietary technology with business accounts, payments, spend management, treasury, and embedded finance.
What you will do
- Provide on-site and remote technical support for employees and contractors using macOS, MacBook hardware, Windows, and PC systems.
- Troubleshoot common hardware, software, networking, Wi-Fi, DNS, and office infrastructure issues.
- Support meeting rooms, event spaces, all-hands meetings, and other office AV technology.
- Run weekly new-hire IT onboarding, including computer and account setup.
- Administer and support applications such as Google Workspace, Slack, Okta, Confluence, JIRA, and Zoom.
- Manage service requests from triage through resolution, escalating only when necessary and improving operational documentation.
Requirements
- Exceptional customer service, hospitality, communication, and documentation skills.
- Experience supporting and troubleshooting Mac and Windows devices and common MDM applications.
- Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, and Zoom.
- Strong technical troubleshooting skills across hardware and software, with intermediate office hardware and networking knowledge.
- Ability to multitask, prioritize competing requests, and support time-sensitive events and office changes.
- Ability to work on-site regularly in the New York office Monday–Thursday, with flexibility when needed.
Nice to have
- Experience working in multinational technology companies and supporting users from different cultural and language backgrounds.
Culture & Benefits
- Hybrid flexibility is supported during the week, alongside regular office-based work.
- Opportunity to work with international IT operations peers across global offices.
- Exposure to varied technology, engineering, office infrastructure, and internal support projects.
- Work in a customer-focused environment emphasizing ownership, curiosity, collaboration, and continuous learning.
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