Associate Director - Technical Account Management (Data Infrastructure)

Location: Pune, Maharashtra, India; Workplace: On-site

Company

hirify.global provides a no-code, fully managed data pipeline platform that moves data from more than 150 sources into data warehouses and lakes for analytics teams.

What you will do

• Design and roll out technical account management playbooks covering onboarding, adoption, health scoring, renewals, and expansion.
• Segment enterprise, mid-market, and self-serve customers and define engagement models for each segment.
• Own net revenue retention, gross retention, expansion, customer health, and other customer-success metrics.
• Map the technical customer lifecycle, establish usage and satisfaction checkpoints, and improve the program through data and feedback.
• Hire, onboard, develop, and lead technical account managers working with data engineers and analysts.
• Partner with Product, Sales, Marketing, and Finance on roadmap feedback, expansion, advocacy, forecasting, and unit economics.

Requirements

• 10+ years of overall experience and 5+ years leading Technical Customer Success or Technical Account Management teams in B2B SaaS.
• Experience building or scaling a technical customer success or TAM function.
• Experience with technical or developer-facing products, preferably in data infrastructure, analytics, ETL/ELT, data warehousing, observability, or DevOps.
• Track record of improving net revenue retention in a subscription or recurring-revenue business.
• Ability to manage technical customer success engineers and make data-driven decisions using operational dashboards and metrics.
• Strong communication skills, including presenting to the board and collaborating across functions.

Nice to have

• Experience at a modern data-stack company such as Fivetran, dbt, Snowflake, Databricks, or Airbyte.
• Familiarity with usage-based or consumption-based pricing.
• Combined technical engineering or solutions and business customer-success or account-management experience.
• Experience managing customer success engineers across multiple geographies or time zones.

Culture & Benefits

• Work with a growing customer success organization and a product used by more than 1,000 data teams.
• Build the post-sales playbook for a company defining the data pipeline category.
• Operate in a low-ego environment with strong engineering and product roots.
• Customer success is treated as a growth function with direct ownership of business outcomes.
• Use AI and automation to increase program efficiency and scale team impact.