Technical Account Manager - US (Remote, ET Timezone)

Location: US-based remote role, with approximately 25% travel and availability during US Eastern Time Zone hours

Company

hirify.global is a well-funded healthcare AI startup developing solutions for cancer diagnostics and precision medicine.

What you will do

• Own assigned customer accounts across technical account management and customer success throughout the full customer lifecycle.
• Lead onboarding and implementation, including solution deployment, configuration, integrations, and coordination of technical activities.
• Serve as the primary contact for technical, operational, and business stakeholders.
• Drive adoption and value realization by understanding workflows, monitoring usage, and identifying improvement opportunities.
• Monitor account health, system performance, and product usage while proactively managing risks.
• Coordinate issue resolution with Support, Product, and R&D, providing hands-on troubleshooting when needed.

Requirements

• Bachelor’s or Master’s degree.
• At least 3 years of hands-on experience as a Technical Account Manager, Technical Implementation Manager, or similar customer-facing technical professional in digital pathology, IMS, EHR, or healthcare IT.
• Experience owning the complete customer lifecycle, from technical engagement and implementation through go-live, adoption, ongoing success, and growth.
• Experience managing customer relationships, account health, risks, adoption, satisfaction, and retention.
• Ability to lead change in clinical environments, including transitions from analog to digital workflows.
• Knowledge of cloud solutions, IT infrastructure, healthcare data privacy, and HIPAA, with strong written and verbal English communication skills.

Nice to have

• Experience with digital pathology workflows and integrations.
• Additional language skills.

Culture & Benefits

• Remote work from the United States with approximately 25% travel.
• Collaboration with Product, R&D, Sales, Support, and healthcare customers.
• Inclusive environment focused on unbiased acceptance and collaborative work.