VP of Account Management (AI)

Location: New York, US; remote from home with up to 30% travel. Applicants must be currently authorized to work in the United States on a full-time basis.

Company

hirify.global provides responsible, HIPAA-compliant AI agents that automate healthcare workflows and conversations across call centers, websites, SMS, mobile apps, and other patient-facing channels.

What you will do

• Own gross and net revenue retention, renewals, and expansion revenue across enterprise health system accounts.
• Build, hire, coach, and scale the account management team with clear goals, metrics, coverage models, and escalation paths.
• Personally manage strategic customer relationships and lead commercial negotiations, contracting, procurement, and executive business reviews.
• Develop renewal, expansion, account planning, segmentation, and QBR programs across the portfolio.
• Translate AI agent performance, adoption, containment, conversation quality, ROI, and patient experience outcomes into renewal and expansion cases.
• Run Salesforce forecasting and coordinate with Sales, Delivery, Product, Marketing, Revenue Operations, and Finance.

Requirements

• 10+ years of experience in enterprise account management, customer success, or strategic sales, including 3+ years leading quota-carrying Account Managers or CSMs.
• Demonstrated ownership of retention, net revenue retention, or expansion targets.
• Experience selling and expanding B2B SaaS in complex health systems with long implementation cycles and consensus-driven procurement.
• Experience building account planning, QBR, renewal, expansion, coverage, and forecasting processes.
• Executive presence with C-suite healthcare stakeholders and strong communication, negotiation, and presentation skills.
• Proficiency in Salesforce and customer health-score tooling; bachelor's degree or equivalent experience.

Nice to have

• Experience with conversational AI, voice AI, or agentic AI.
• Working knowledge of CCaaS, CRM, and EHR ecosystems such as Epic or Oracle Health.
• Familiarity with patient access, patient engagement, contact center operations, or revenue cycle functions.

Culture & Benefits

• Remote work from home with up to 30% travel.
• Unlimited PTO and paid sick leave.
• Company-wide long weekends every quarter.
• Work from anywhere for up to two weeks per year.
• Medical, dental, and vision coverage for employees and families, plus a 401(k) with company match.
• Monthly mobile and internet stipend and home office equipment coverage.