Customer Service Representative (AI Insurance)

Location: On-site in downtown San Francisco at 425 Market Street; Monday–Friday

Salary: $23–$26/hour; full-time, hourly, non-exempt W-2 position with overtime eligibility

Company

hirify.global is building an AI-led commercial insurance distribution system for small businesses, combining software with human customer support.

What you will do

• Handle inbound and outbound calls with small business owners and quickly identify their needs.
• Manage follow-ups related to payments, documents, renewals, and at-risk cancellations.
• Track down documents, payment links, and internal specialists to resolve customer issues.
• Maintain accurate notes and open-item records so customers do not need to repeat themselves.
• Escalate financing, coverage, and complex issues to the appropriate specialist.
• Identify recurring customer problems and flag them for process improvement.

Requirements

• Strong phone communication that is clear, professional, and patient.
• Basic computer skills, including spreadsheets, email, phone systems, and internal tools.
• Ability to work full-time on-site in downtown San Francisco, Monday–Friday.
• Legal authorization to work in the United States.
• Reliable attendance, punctuality, organization, and the ability to manage high-volume call lists.
• Ability to remain steady with frustrated customers and complete open items.

Nice to have

• Call center, collections, dispatch, front-desk, or high-volume customer service experience.
• Bilingual Spanish communication skills.
• Insurance, brokerage, or financial services experience.
• Experience working with call lists or a CRM.

Culture & Benefits

• Two in-office shifts provide coverage for East Coast and West Coast customers; shift assignment depends on business needs.
• Health, dental, and vision insurance.
• Commuter benefits.
• Team meals and snacks.
• Overtime is available.

Hiring process

• Application review, with most candidates hearing back within 48 hours.
• Phone screen focused on handling a customer call.
• On-site day with team meetings and practical scenarios.