Payroll Partner Service Advocate (Insurance)

Location: Remote within the United States; territories excluded. Remote team members must live and work in the United States and have reliable, high-speed internet.

Salary: $23.50–$28 USD per hour

Company

hirify.global uses technology to make commercial insurance more affordable and accessible for small businesses.

What you will do

• Provide responsive service to payroll partners and insureds through email and platform-based communication.
• Manage policy issuance, general questions, follow-ups, cancellations, renewals, and urgent or complex escalations.
• Apply advanced Workers' Compensation knowledge to policy, billing, agency, and production questions.
• Build relationships with payroll partners and internal teams while advocating for customer needs.
• Identify recurring issues and develop solutions that prevent future problems.
• Support onboarding and training, test new processes and systems, and maintain SOPs and training materials.

Requirements

• High school diploma or GED.
• At least one year of experience in a high-volume customer contact environment.
• At least one year of insurance customer service, administrative, or sales experience.
• Strong written and verbal communication, problem-solving, analytical thinking, and self-direction.
• Ability to resolve simple to complex issues accurately and efficiently while collaborating with stakeholders.
• Must live and work in the United States; territories are excluded.

Nice to have

• Associate degree, trade or technical school certificate, or bachelor's degree.
• At least one year of Payroll Partner customer service experience.
• Experience with G-Suite tools, Salesforce, payment processing systems, and Slack.

Culture & Benefits

• Remote work with reliable, high-speed internet required.
• Comprehensive health plans.
• Generous paid time off.
• 401(k) match.
• Parental and caregiver leave.
• Potential discretionary annual bonuses for eligible team members.