Payment Center Customer Service Rep (Insurance)

Location: Addison, Texas, or Montpelier, Vermont; onsite role. Hours are 9:00 a.m.–5:45 p.m. EST, with schedules operating Monday–Friday between 8:00 a.m. and 7:00 p.m. ET.

Hourly pay range: $17–$26 USD.

Company

hirify.global is an insurance company providing life insurance and annuity products, customer service, and community-focused initiatives.

What you will do

• Handle high-volume inbound calls from agents, policyholders, and customers regarding payments, policy values, requirements, and product structures.
• Research customer questions and document policy interactions across mainframe, CRM, Salesforce, Five9, and other systems.
• Process inbound payments, disbursements, and other life and annuity policy transactions accurately and on time.
• Resolve customer issues with urgency and empathy, aiming for first-call resolution.
• Use product knowledge to guide agents and customers through applications, self-service options, technology, and policy processes.
• Collaborate with internal departments and stakeholders to improve service quality and efficiency.

Requirements

• At least 2 years of professional experience interacting with customers.
• Basic ability to read and interpret information.
• Ability to perform arithmetic involving ratios, rates, and percentages.
• Strong verbal and written communication, listening, empathy, resilience, and attention to detail.
• Computer proficiency, including web searches, Microsoft Office, and mainframe systems.
• Associate degree or higher preferred.

Culture & Benefits

• Structured Monday–Friday schedule with built-in breaks.
• Health, wellness, insurance, 401(k), paid time off, holidays, sick time, and parental leave benefits may be available.
• Opportunities for career growth and advancement.
• Full tuition sponsorship for undergraduate and graduate degrees through University of Arizona Global Campus, plus up to $5,000 in annual tuition reimbursement.
• 40 hours of paid community service time annually and a culture committed to inclusion and diversity.
• AI tools may be used responsibly to improve work quality and efficiency while maintaining confidentiality, privacy, security, compliance, and accountability.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• The position is an at-will employment role.