Technical Support Engineer (Manufacturing)

Location: Grand Rapids, Michigan, United States. Workplace: On-site. Travel required up to 50% for customer support, testing, and equipment commissioning.

Company

hirify.global provides engineering solutions and supports customers with technical, manufacturing, and equipment-related challenges.

What you will do

• Serve as the first point of contact for customer technical issues and troubleshoot equipment and process problems by phone, email, and video.
• Own issues through resolution, document root causes and corrective actions, and escalate problems to engineering or field service when needed.
• Coordinate technical solutions across customers, sales, engineering, operations, and customer service.
• Support equipment commissioning, startup, customer training, applications evaluation, technical proposals, and specifications.
• Develop troubleshooting guides, FAQs, service documentation, and operator manuals with Marketing and Customer Service.
• Identify recurring issues and recommend design, process, and support improvements.

Requirements

• Bachelor’s degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or a related technical field, or equivalent hands-on technical experience.
• 2–4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or a related technical role.
• Strong mechanical aptitude and the ability to understand industrial equipment and manufacturing processes.
• Ability to troubleshoot problems using structured problem-solving methods and communicate effectively with technical and non-technical customers.
• Ability to balance multiple priorities in a fast-paced environment and travel up to 50%.

Nice to have

• Experience with industrial processing equipment, manufacturing systems, automation, machinery, food processing, agriculture, or ingredients.
• Experience with equipment installation, commissioning, field service, root cause analysis, or continuous improvement.
• Familiarity with CAD drawings, P&IDs, electrical diagrams, equipment documentation, CRM, ticketing, or customer support systems.

Culture & Benefits

• Contract-to-hire position within the hirify.global DEN program.
• Customer-facing work in a fast-paced engineering solutions environment.
• Opportunity to work across technical support, applications, engineering, operations, and customer service.
• Work focused on creating positive outcomes for customers, coworkers, and communities.