25 дней назад
Performance Lead – Booking Assistance
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Performance Lead – Booking Assistance (Traveltech): Driving booking conversion and customer experience across outsourced operations with an accent on funnel analytics, vendor performance, and AI-enabled support. Focus on diagnosing conversion blockers, designing A/B tests, and building cross-functional solutions that reduce booking friction.
Location: Hybrid, requiring 1–2 days per week in the London office, United Kingdom
Company
connects travelers with experiences, accommodations, restaurants, and other travel services through content, guidance, technology, and two-sided marketplaces.
What you will do
- Track and analyze booking funnels to identify conversion opportunities and deliver measurable revenue impact across outsourced channels.
- Partner with BPO leaders to establish accountability, improve vendor performance, and develop frontline agent capabilities.
- Diagnose conversion blockers across product features, operational processes, supply, pricing, and agent execution.
- Translate customer and frontline insights into improvements to booking journeys and cross-functional initiatives.
- Co-design AI and automation solutions, including Agent Assist, smart routing, and personalized support.
- Design, launch, and evaluate pilot projects and A/B tests, presenting strategic insights and action plans to senior stakeholders.
Requirements
- 5+ years of experience in operational execution, sales or conversion growth, or performance management in customer-centric environments.
- Bachelor’s degree in Business, Operations, Economics, or equivalent practical experience.
- Experience managing outsourced BPO operations, holding vendors accountable, and improving capabilities.
- Expertise in conversion funnel metrics, operational SLAs, customer behavior modeling, and root-cause analysis.
- Ability to lead cross-functional initiatives and influence Product, Engineering, Supply, and vendor stakeholders without direct authority.
- Experience in travel, e-commerce, or marketplace environments, with a customer-first and commercially aware approach.
Culture & Benefits
- Remote-friendly collaboration with flexibility to work on-site as required by the team.
- Flexible scheduling and a focus on work-life balance.
- Competitive compensation with annual bonuses, health benefits, and an employee assistance program.
- Tuition assistance, lifestyle benefits, travel discounts, and charitable donation matching.
- Inclusive culture centered on traveler-first thinking, rapid experimentation, execution, and cross-functional collaboration.
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