Strategic Account Manager (Spanish Bilingual)

Location: United States market-based pay zones; compensation varies by work location.

Salary: $108,160–$148,720 in Zone D, $118,950–$163,566 in Zone C, $125,762–$172,926 in Zone B, or $135,200–$185,900 in Zone A, including target variable compensation.

Company

hirify.global builds technology and financial services products that help sellers and consumers access the global economy, including Square commerce solutions.

What you will do

• Manage a portfolio of 175 strategic food and beverage sellers.
• Grow account revenue through use-case expansion, cross-selling, and customized onboarding.
• Advise high-value restaurant sellers and provide white-glove service and issue resolution.
• Identify technical Square solutions, gather requirements, and project-manage implementation with product, engineering, finance, and other teams.
• Represent upmarket sellers to product teams and inform operations and program design.
• Partner with Strategic Account Executives, negotiate pricing, and conduct quarterly business reviews.

Requirements

• 3+ years of relevant account management experience managing, retaining, and growing a book of business.
• Consistent over-performance against sales or customer success metrics.
• Ability to work comfortably in Spanish; up to 50% of the portfolio may be Spanish-speaking.
• Strong customer discovery, written and verbal communication, strategic problem-solving, and storytelling skills.
• Experience with technical solutioning, requirements gathering, and managing multiple internal projects.
• Experience negotiating contracts or pricing with senior external stakeholders.

Nice to have

• Restaurant experience or food and beverage technology experience.

Culture & Benefits

• Remote work options are listed among the company benefits.
• Medical insurance, flexible time off, retirement savings plans, and modern family planning benefits.
• Inclusive workplace and interview experience with reasonable accommodations available.
• AI tools may be used in application evaluation in accordance with local regulations.