Principal Premium Support Specialist (Automotive Technology)

Location: Onsite in Bee Cave or Austin, Texas, United States. Occasional travel is required to support executive off-sites and events.

Company

hirify.global provides software solutions for automotive parts and repair professionals, supporting parts commerce, repair research, estimating, supply-chain optimization, and related workflows.

What you will do

• Provide proactive, concierge-level technical support to C-suite executives and senior leaders.
• Configure, maintain, and troubleshoot executive laptops, workstations, peripherals, and iOS and Android devices.
• Own boardroom and conference-room technology, including AV systems, Zoom, Teams, Webex, and presentation tools.
• Monitor executive technology environments, support onboarding and offboarding, and prepare devices and connectivity for executive travel.
• Partner with infrastructure, security, and application teams to resolve complex technical issues and introduce improvements.
• Develop executive-support standards, processes, SLA reporting, and best practices while mentoring support specialists.

Requirements

• 7+ years of IT support experience, including direct support for executives or VIP users in a corporate environment.
• Hands-on experience with conference-room AV systems, video-conferencing platforms, presentation technology, boardrooms, or executive briefing environments.
• Familiarity with endpoint management tools such as Intune, JAMF, or similar solutions.
• Strong proficiency with Windows, macOS, and Microsoft 365, plus advanced troubleshooting across hardware, software, networking, and mobile devices.
• Working knowledge of ITSM tools such as ServiceNow or Jira Service Management, networking fundamentals, and cybersecurity practices including MFA and secure device usage.
• High school diploma or equivalent; professional communication, discretion, proactive problem-solving, and the ability to manage competing priorities.

Nice to have

• Experience with digital signage, room-scheduling systems, or smart-office technology.

Culture & Benefits

• Medical, dental, and vision benefits starting on the first day.
• 401(k) plan with company match.
• Unlimited flexible time off and 10 company-paid holidays.
• Professional development programs and tuition assistance.
• Employee resource groups, employee discounts, and a collaborative environment focused on learning and innovation.