Claims Unit Supervisor (Workers Compensation)

Location: San Diego, California; hybrid workplace with work from home available up to 2 days per week upon eligibility

Salary: $91,150–$129,500 per year

Company

Insurance group providing workers’ compensation and other insurance products across the United States, with a focus on financial strength, integrity, customer service, and an inclusive workplace.

What you will do

• Lead a unit of five to seven claims professionals and establish goals, performance standards, feedback, and recognition practices.
• Oversee the strategic management of workers’ compensation indemnity claims and ensure compliance with statutes, regulations, case law, and company standards.
• Manage workflow, assign and direct work, monitor individual claims, and support prompt closures, appropriate reserves, timely settlements, and cost containment.
• Ensure high-quality service for injured workers and insureds, including timely medical management decisions and client satisfaction.
• Support employee development, identify training needs, and reinforce claims-handling techniques and continuing education requirements.
• Evaluate defense counsel, medical providers, nurse case managers, translators, and other vendors, and communicate recommendations to management.

Requirements

• Minimum high school diploma or equivalent certificate; a bachelor’s degree is preferred.
• At least five years of claims adjusting experience with a workers’ compensation carrier.
• California Self-Insurance Administrator’s (SIP) Certification required upon hire.
• Completion of mandated training and continuing education requirements for adjusting workers’ compensation claims in California.
• Prior supervisory experience is a plus.

Culture & Benefits

• Work-life balance and a hybrid work-from-home program.
• Paid time off, paid holidays, retirement savings match, and group medical, dental, and vision insurance.
• Life, AD&D, long-term disability, accident, critical illness, and flexible spending account benefits.
• Free on-site fitness facility and garage parking.
• Tuition reimbursement, employee assistance, community volunteer time, and employee referral programs.
• Diversity, equity, and inclusion initiatives in a collaborative workplace.