Senior Manager, Workers' Compensation Claims

TL;DR

Senior Manager, Workers' Compensation Claims (HRTech): Leading a claims team and managing complex high-exposure workers' compensation cases within a PEO environment with an accent on process improvement, compliance, and cross-functional collaboration. Focus on driving cost-effective claim resolutions, mentoring staff, and ensuring alignment with jurisdictional statutes and company guidelines.

Location: Must be based in or able to work from the New York City office (Hybrid)

Salary: $131,000–$169,000 per year

Company

hirify.global is a PEO platform helping businesses manage HR, payroll, and benefits through a data-driven, supportive, and entrepreneurial environment.

What you will do

• Supervise and support a small claims team, providing daily direction and performance coaching.
• Manage an active caseload of complex, litigated, and high-severity claims from notice to closure.
• Review coverage decisions, reserves, and settlement recommendations for accuracy and consistency.
• Serve as the primary escalation point for difficult claims, coverage disputes, and customer concerns.
• Conduct regular file audits and quality reviews to drive team performance improvements.
• Coordinate with TPAs, carriers, defense counsel, and medical providers to ensure timely resolutions.

Requirements

• 7+ years of experience in Third Party Claims Administration (TPA) or PEO claims.
• Proven experience mentoring, training, or leading peers or junior associates.
• Working knowledge of Workers' Compensation regulations across multiple states.
• Solid understanding of indemnity, medical, and expense components of claim financials.
• Proficiency with claims management systems or RMIS platforms.
• Must be comfortable working in a hybrid capacity in the New York City office.

Nice to have

• Experience supporting Return to Work programs and managed care coordination.
• Experience working cross-functionally with Product, Engineering, and Customer Success teams.
• Strong background in vendor management.

Culture & Benefits

• Welcoming and casual work environment with a focus on employee well-being.
• Comprehensive benefits package and wellness program offerings.
• Regular company retreats and opportunities to interact with startup community leaders.
• Commitment to diversity, equity, inclusion, and belonging (DEIB).
• Supportive culture built on core values of Camaraderie, Openness, Grit, Integrity, and Simplicity.