Technical Account Manager, Enterprise Support

Location: Remote within the United States, with preference for Central Time business-hour alignment; limited customer travel and occasional evening or after-hours support may be required.

Salary: $94,890.40–$130,000.00 annually, plus bonus and/or commission eligibility.

Company

hirify.global provides a cloud platform with AI solutions for the insurance, automotive, repair, and related industries.

What you will do

• Serve as a senior technical escalation point for enterprise customers, especially strategic automotive accounts.
• Troubleshoot complex customer issues, provide advanced API support, and own high-severity incidents through resolution.
• Coordinate Engineering, Product, Support, Sales, Professional Services, account teams, and third parties to drive corrective actions.
• Lead technical communications, service reviews, post-incident discussions, and executive-ready updates.
• Analyze service data and recurring issues to recommend improvements to reliability, tooling, documentation, automation, and support processes.
• Build trusted relationships with customer technology leaders and advise on operational risk, service reliability, and complex technical issues.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent practical experience.
• 7+ years of experience in enterprise technical support, technical account management, service delivery, software development, or a related technical role.
• 3+ years serving as a senior technical escalation resource for complex production environments with high availability and reliability requirements.
• Experience troubleshooting APIs, integrations, enterprise platforms, SaaS products, or interconnected technical environments.
• Strong analytical, communication, stakeholder-management, and cross-functional influence skills, including the ability to lead business-critical incident communications without direct authority.
• Ability to work remotely within the United States, align preferably with Central Time business hours, support limited travel, and provide occasional after-hours coverage.

Nice to have

• Working knowledge of cloud infrastructure, networking, security, distributed systems, databases, or SaaS architectures.
• Experience with incident management, root cause analysis, SLAs, KPIs, escalation models, service reporting, automation, or technical documentation.
• Experience supporting large enterprise or national accounts, third-party vendors, or integration partners.
• Automotive or insurance industry experience.

Culture & Benefits

• Values include integrity, customer focus, innovation, inclusion and diversity, tenacity, and connection.
• 401(k) match, paid time off, and an annual incentive plan performance bonus.
• Comprehensive health insurance, adoption assistance, tuition reimbursement, and wellness programs.
• Stock purchase plan options and employee resource groups.

Hiring process

• A video interview is required; interviews are transcribed and reviewed by CCC and its recruiters.
• Generative AI or automated assistance is not permitted during interviews unless explicitly authorized for a specific exercise.