Technical Account Manager (Healthcare Technology)

Location: Remote United States; travel up to approximately 25% may be required.

Salary: $110,000–$130,000 per year.

Company

hirify.global provides a FHIR-based healthcare data liberation platform and data management solutions used by healthcare stakeholders in more than 20 countries.

What you will do

• Act as the primary post-sales contact and trusted advisor for assigned customers from contract signing through implementation, renewals, and ongoing account management.
• Coordinate customer onboarding, product and service integrations, implementation timelines, deployment plans, and customer expectations.
• Work with Resource Management and technical teams on resource allocation and tracking across customer engagements.
• Manage budgets, forecasts, project financials, Statements of Work, and other contractual documentation.
• Partner with Sales to identify and drive upsell opportunities and support transitions from the sales pipeline into implementation.
• Oversee escalated customer issues, facilitate regular reviews, and maintain customer satisfaction, retention, and delivery transparency.

Requirements

• 5–7+ years of experience in technical software delivery, technical account management, customer success, or a similar role with strong technical delivery responsibilities.
• Experience with resource management, financial oversight, contract and Statement of Work creation, and managing multiple customer accounts.
• Strong knowledge of Agile methodologies, including Scrum and Kanban, in software or technology implementation contexts.
• Strong communication, presentation, negotiation, and executive stakeholder management skills.
• Experience collaborating with Sales, implementation, product, and technical teams.
• Experience with healthcare technology, interoperability, and healthcare standards such as FHIR and HL7 is highly preferred.

Culture & Benefits

• Remote work environment.
• Flexible time-away policy covering PTO, personal, and sick days.
• Health and medical benefits, life and disability coverage, and an Employee Assistance Program.
• RRSP, TFSA, and 401(k) employee contribution options.
• FHIR study program and Skillsoft learning opportunities.
• Inclusive workplace focused on respect, belonging, diversity, equity, and empowerment.