4 дня назад
IT Support Technician (Healthcare Technology)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Technician (Healthcare Technology): Delivering end-user IT support across MacOS and Windows environments, remote access tools, mobile devices, office hardware, and service desk systems with an accent on troubleshooting, user experience, and operational reliability. Focus on resolving complex stakeholder issues, managing IT assets, documenting repeatable support processes, and providing onsite support with occasional weekend on-call coverage.
Location: Fully onsite in the St. Louis office, Monday–Friday during business hours; occasional travel may be required. Weekend on-call support may be needed on Saturdays and Sundays from 9 am–5 pm Eastern Time.
Company
is a healthcare technology company building products that make prescriptions more accessible and affordable, including BlinkRx and Quick Save.
What you will do
- Deliver Service Desk support to end users and operations groups.
- Support Windows and MacOS laptops, remote access technologies, Okta, Google Suite, software installations, and mobile devices.
- Set up and maintain desktop hardware, printers, AV equipment, office spaces, and video conferences.
- Track requests in Jira from intake through resolution and user satisfaction verification.
- Prevent recurring issues through end-user training, preventative maintenance, inventory tracking, and process documentation.
- Collaborate with Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
Requirements
- 5+ years of experience delivering end-user IT support services.
- Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
- Experience troubleshooting stakeholder laptops onsite and remotely and supporting a large remote-user community.
- Experience with IT asset tracking and documenting repeatable processes and SOPs.
- Professional, service-oriented, articulate, collaborative, and team-focused communication style.
- Availability for fully onsite work in the St. Louis office and occasional weekend on-call coverage.
Nice to have
- Experience with MDM applications such as Jamf and Intune.
- Experience with Amazon Connect and Zendesk.
- Experience supporting warehouse environments.
Culture & Benefits
- Collaborative, cross-functional environment focused on improving healthcare access and affordability.
- Fast-paced workplace that encourages continuous learning and curiosity.
- Opportunity to support products serving a large patient population.
- Equal opportunity workplace that values diversity.
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