Inbound Sales & Customer Service Representative (Home Services)

Location: Remote in Mexico, Colombia, Jamaica, Brazil, or Costa Rica; U.S. business hours with evenings and weekend rotation required

Company

hirify.global is hiring on behalf of a client for a remote customer experience and inbound sales position supporting U.S.-based home services customers.

What you will do

• Handle high-volume inbound calls, understand customer needs, and recommend suitable home services.
• Convert inbound inquiries into accurately scheduled service appointments and membership enrollments.
• Present Pipeline Club membership options and identify opportunities to upsell services and maintenance plans.
• Record customer interactions, appointments, and notes in CRM systems while maintaining complete customer records.
• Handle objections, de-escalate challenging situations, and follow up on customer requests.
• Coordinate with dispatch and operations teams to ensure accurate scheduling and smooth service delivery.

Requirements

• 1–2+ years of experience in inbound sales, customer service, call center operations, appointment setting, or customer support with sales targets.
• Proven ability to convert inbound calls into booked appointments and close sales.
• Excellent written and verbal English communication.
• Experience working in a high-volume call environment and using CRM or customer management systems.
• Strong organization, attention to detail, objection handling, and customer communication skills.
• Availability during U.S. business hours, including evenings and weekend rotations.

Nice to have

• Experience in plumbing, HVAC, electrical, or other home services.
• Experience with ServiceTitan, Housecall Pro, or Service Fusion.
• Membership or subscription sales experience.
• Experience working with U.S.-based customers.

Culture & Benefits

• Fully remote work supporting U.S.-based customers.
• Structured training, proven scripts, and ongoing coaching.
• Opportunity to build inbound sales and customer service skills.
• Career growth opportunities toward senior customer service, inbound sales, team lead, sales supervision, or operations coordination roles.
• Performance is measured through booking and membership conversion, customer satisfaction, call quality, CRM accuracy, and schedule accuracy.

Hiring process

• Application review.
• Spark Hire introductory video of 3–5 minutes, followed by a recruiter interview.
• Client interview, offer, and onboarding.