Application Support Specialist (SaaS)

TL;DR

Application Support Specialist (SaaS): Delivering world-class support for the NuORDER B2B platform with an accent on technical troubleshooting and customer experience. Focus on resolving application bugs, managing high-volume ticket queues, and optimizing the wholesale process for brands and retailers.

Location: Remote (Must be based in British Columbia, Canada)

Salary: $45,000 - $55,000 CAD

Company

One-stop commerce platform helping merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Support NuORDER web and iPad applications for B2B clients.
• Troubleshoot, replicate, and report application bugs and technical issues.
• Provide expert guidance on application features and configuration.
• Manage a high volume of customer tickets via email, chat, and phone support.
• Interact professionally with VIP clients to ensure successful outcomes.
• Collaborate with internal teams to improve platform functionality.

Requirements

• Must be based in British Columbia, Canada
• 2+ years of experience in analytics, customer service, or SaaS/technology roles.
• Proven experience in B2B or SaaS product support.
• Bachelor's degree (BA/BS) or equivalent professional experience.
• Proficiency in analyzing and manipulating data using Excel.

Nice to have

• Understanding of B2B eCommerce, wholesale retailing, and merchandising principles.
• Knowledge of data integration principles, including API and FTP.

Culture & Benefits

• Comprehensive medical, dental, wellness, life, and disability insurance.
• RRSP plan with company matching and pension contributions.
• Flexible paid time off and remote work policies.
• Equity options to provide a sense of ownership in the company.
• Computer purchase program for a personal Macbook.
• Enhanced parental leave and health/wellness credits.