Care Expert (Medtech)

TL;DR

Care Expert (Medtech): Delivering exceptional member support and scaling operations for a healthcare insurance platform with an accent on empathy, problem-solving, and cross-functional collaboration. Focus on building efficient support processes, mentoring team members, and driving strategic initiatives to improve the member experience in the Canadian market.

Location: Must reside in Toronto, ON or be willing to relocate here.

Company

hirify.global is a leading health insurance company integrating insurance, prevention, and care into a single, seamless user experience.

What you will do

• Deliver timely, transparent, and empowering support to individual members and B2B customers.
• Develop deep expertise in healthcare systems to maximize product value for users.
• Collaborate with Product, Ops, Sales, and Insurance teams to drive strategic improvements.
• Own and execute strategic projects to scale Care operations within the Canadian market.
• Mentor junior team members and foster a culture of continuous improvement.
• Provide actionable insights to improve products and services based on member feedback.

Requirements

• 3+ years of professional experience in roles such as Operations, Project Management, Product, or Account Management.
• Excellent written and verbal English communication skills (C1 level).
• Strong problem-solving, organizational, and time management skills.
• Ability to simplify complex topics and maintain composure under pressure.
• Must be based in or willing to relocate to Toronto, ON.
• Builder mindset with a high level of comfort in fast-paced, uncertain environments.

Nice to have

• Knowledge of the Canadian healthcare system.
• Experience with AI-powered tools.
• Background in multi-channel support (chat, email, phone).

Culture & Benefits

• Competitive compensation package including salary, equity, and comprehensive benefits.
• Opportunity to work in a high-growth, innovative environment with a unique company culture.
• Focus on high-quality work-life bhirify.globalce and efficient, collaborative working methods.
• Access to a stimulating environment designed to keep team members happy and productive.