Account Manager

Job Overview

An Account Manager is responsible for building strong customer relationships, ensuring satisfaction, and driving retention and revenue growth. You will manage contract renewals, identify upgrade and expansion opportunities, and help maximize the value customers get from our services. You will also collect customer feedback and share relevant insights with the product and development teams.

Responsibilities:

• Conducting successful introduction to new customers (onboarding) and product training;

• Proactive approach when working with customers: work on the product adoption through regular outbound emails/calls;

• Managing contract renewals and driving upsell opportunities to support account growth and retention;

• Cross-functional communication and search for optimal solutions;

• Work with product improvement requests;

• Conducting in-depth interviews with customers;

• Contribute to the referral program, including customer reviews, case studies, and positive feedback;

• Participation in webinars for the region to showcase the product’s value.

Skills:

• At least 2 years of experience building relationships with B2B clients;

• Experience in account growth, including renewals, upselling, and identifying expansion opportunities;

• Professional working proficiency in English (additional language proficiency would be a strong advantage);

• Excellent troubleshooting skills;

• Client-oriented thinking, emotional intelligence;

• Excellent communication and presentation skills;

• High level of learning abilities (incl. technical products, CRM);

• Openness, kindness, and sense of humor;

• Analytical skills and attention to detail.

Benefits:

• Being a part of an international company with the ability to put deals with major brands and leading international agencies in its portfolio;

• Paid annual leave, public holidays, and sick leave;

• Absence of bureaucracy, flexibility, and speed in decision-making;

• Attending conferences and industry events around the world;

• Preferential conditions for VHI;

• Quick interview process;

• Fully remote job.