IT Lead (AI)

Location: On-site at the Torrance, California headquarters and surrounding locations, with occasional travel

Salary: $121,000–$145,000 per year

Company

hirify.global builds autonomous factories that combine AI, advanced software, robotics, and full-stack manufacturing for aerospace, defense, and other mission-critical systems.

What you will do

• Lead the corporate IT team at headquarters, setting priorities, removing blockers, and supporting day-to-day service delivery.
• Build and maintain AI chatbot workflows and ticket-deflection automation integrated with Okta, Microsoft 365, Box, Jira, and internal systems.
• Analyze ticket volumes and recurring requests to create automation, self-service tools, documentation, and runbooks.
• Provide executive and white-glove support, including reliable assistance for executives, board members, and visiting VIPs.
• Own conference rooms, all-hands spaces, and event AV, including setup, testing, and live event support.
• Partner with factory IT, Security, Infrastructure, DevOps, Facilities, People Ops, and Production teams; manage vendors, licenses, escalations, post-mortems, and hiring.

Requirements

• 7+ years of IT experience, including at least 2 years leading a team or major program.
• Strong corporate IT experience in a headquarters or campus environment, including executive support and service desk operations.
• Hands-on experience building AI chatbot and ticket-deflection workflows using platforms such as Serval, Moveworks, or similar.
• Experience with Okta, Microsoft 365, MDM, ITSM, SLAs, on-call operations, change management, and asset lifecycle management.
• Hands-on AV experience with systems such as Crestron, Q-SYS, Logitech, or similar.
• Must be able to work on-site at the Torrance, California headquarters and lift up to 50 lbs.
• Must be a U.S. citizen, lawful permanent resident, protected individual, or eligible to obtain required U.S. government authorizations under ITAR.

Nice to have

• Degree in Computer Science, Information Systems, or a related field.
• Software engineering, scripting, or DevOps experience.
• Crestron CTS, AVIXA CTS, or Q-SYS Level 1/2 certification.
• Experience supporting corporate headquarters and manufacturing sites, or working in aerospace, defense, or another regulated environment.
• Knowledge of ISO 27001, SOC 2, NIST 800-171, or CMMC.

Culture & Benefits

• Medical, dental, vision, and life insurance.
• 401(k) plan.
• Flexible vacation policy.
• Equity.
• Relocation support may be available in certain situations based on business needs.