Senior Specialist, Workforce Planning

Location: Onsite in Bentonville, Arkansas, United States

Salary: $26.00–$51.00 per hour, plus possible premiums of $0.35–$3.00 per hour

Company

hirify.global operates within Walmart, a large retail organization providing commerce and customer-focused services.

What you will do

• Serve as the primary contact for scheduling and attendance issues across multiple contact center sites.
• Analyze staffing indicators and forecast workforce needs based on workload and operational trends.
• Communicate attendance and scheduling concerns to leadership and recommend action plans.
• Monitor real-time workforce and agent performance and coordinate responses to operational issues.
• Partner with stakeholders to identify business needs and implement workforce management solutions.
• Provide guidance on best practices and support continuous improvement initiatives.

Requirements

• Experience in workforce planning, scheduling, and forecasting within a multi-site contact center environment.
• Strong analytical skills for evaluating staffing needs and performance metrics.
• Excellent communication and collaboration skills with operations leadership and workforce planning partners.
• Associate’s degree in analytics, statistics, computer science, mathematics, or a related field, or one year of relevant experience.
• At least one year of experience analyzing and forecasting data and creating reports.
• Ability to manage attendance adherence issues, adapt to changing priorities, and support operational improvements.

Nice to have

• Contact center or customer service experience.
• Microsoft Office proficiency.

Culture & Benefits

• Full-time employment with medical, vision, and dental coverage.
• Performance-based bonus opportunities.
• 401(k), stock purchase options, company-paid life insurance, and disability coverage.
• Paid time off, sick leave, parental leave, family care leave, and other leave programs.
• Walmart-paid education benefits covering eligible tuition, books, and fees.