Transportation Customer Service Representative

Location: Union City, GA, United States

Company

hirify.global is hiring for a transportation customer service role supporting shipment coordination and delivery performance.

What you will do

• Manage customer interactions, track load progress, and provide status and delivery-time updates.
• Serve as the primary contact for customer questions, concerns, and pending requests.
• Identify service disruptions and coordinate resolutions with load planning and external transportation partners.
• Maintain accurate real-time system updates, complete data entry, and research delayed loads.
• Track service performance indicators, identify recurring issues, and recommend process improvements.
• Promote tracking portals, automated notifications, and maintain standard operating procedures for assigned plants.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in transportation, logistics, or customer service.
• Understanding of freight movement, delivery schedules, and transportation terminology preferred.
• Familiarity with load tracking systems and transportation management systems preferred.
• Proficiency in Microsoft Office and knowledge of company policies and procedures preferred.

Culture & Benefits

• Full-time employment.
• Equal opportunity employer.