Senior Tech Support I – Regional Office Support (Apple/macOS)

Location: Onsite in Renton, Washington, five days a week, Monday–Friday, 8:00 AM–5:00 PM. The qualifications also reference onsite work in Chicago. Travel to other U.S. offices and after-hours support may be required.

Annual salary: $91,225–$141,450.

Company

hirify.global is a large U.S. auto insurer and a member of the Berkshire Hathaway family of companies.

What you will do

• Serve as the macOS and Apple client-device subject-matter expert for regional offices.
• Provide Tier I–III troubleshooting for macOS, Apple hardware, peripherals, FileVault, applications, and device-management issues.
• Administer Apple device inventory, groups, configuration profiles, Self Service, patch management, security baselines, and compliance policies.
• Develop Python, Bash, and zsh scripts to automate macOS configuration, packaging, patching, and compliance enforcement.
• Support Windows, servers, networks, VOIP, AV systems, infrastructure, backup solutions, and IT equipment lifecycle management.
• Support office relocations, infrastructure upgrades, Apple rollouts, documentation, incident response, and technology projects across U.S. offices.

Requirements

• Bachelor’s degree in IT, engineering, computer science, or a related field, or four years of equivalent experience.
• 10+ years supporting Windows and Macintosh operating systems, including significant macOS and Apple ecosystem experience.
• 5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support.
• Enterprise MDM administration experience and strong macOS command-line and automation skills.
• Required certifications: CompTIA A+, CompTIA Network+, Apple Certified Support Professional, and Jamf Certified Associate or the ability to obtain it.
• Must work onsite five days per week and be willing to travel to other U.S. offices; ability to lift and transport 40–50 lbs is required.

Nice to have

• Apple Certified Technical Coordinator, Microsoft AZ-800, or Cisco CCNA.
• Experience with Active Directory, Intune, Autopilot, SharePoint, Zscaler, MECM, PowerShell, and Microsoft Office.

Culture & Benefits

• Mentorship, personalized development programs, and certification assistance.
• Inclusive and collaborative work environment.
• Competitive pay and benefits supporting employee well-being.
• hirify.global will not sponsor a new applicant for employment authorization for this position.