обновлено 15 минут назад
Enterprise Technology Services Specialist (AI)
87 000 - 102 500$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Enterprise Technology Services Specialist (AI) (macOS/Jamf, Identity, Automation): Delivering secure endpoint, identity, application, and employee technology services while building scalable automations and self-service solutions with an accent on IT operations, endpoint security, and AI-assisted troubleshooting. Focus on resolving complex escalations, managing corporate accounts and Macs, integrating APIs and workflows, and validating AI-generated outputs for security, privacy, and maintainability.
Location: New York, NY; work authorization in the United States required without employer sponsorship
Salary: $87,000–$102,500 annually
Company
provides a front-to-back system of record for investment managers, combining real-time data and embedded AI to automate operational complexity and improve collaboration.
What you will do
- Resolve complex Tier 1 and Tier 2 issues across software, licensing, endpoints, identity, and employee technology.
- Handle escalations involving deeper technical investigation and first-line information security detection and response.
- Manage onboarding, offboarding, account lifecycle processes, and access modifications across Google Workspace, Slack, Zoom, Box, Atlassian, and Microsoft.
- Deploy, configure, maintain, and recover corporate Macs through Jamf while supporting CrowdStrike and Cloudflare Zero Trust.
- Build, test, document, deploy, and monitor automations using Jira Automation, Okta Workflows, REST APIs, webhooks, Python, Bash, and JavaScript.
- Use approved AI tools for ticket triage, troubleshooting, log analysis, documentation, and script generation while validating outputs for security and accuracy.
Requirements
- 3–5 years of experience owning IT operations, service desk, or endpoint management work.
- Hands-on administration of macOS and Jamf, plus Google Workspace users, groups, licenses, and security settings.
- Knowledge of SSO, MFA, least privilege, RBAC, audit logging, and joiner, mover, and leaver processes.
- Practical experience with scripting, APIs, webhooks, JSON, authentication, integration debugging, testing, deployment, and monitoring.
- Experience applying AI in support workflows and identifying inaccurate or unsafe outputs.
- Strong root-cause analysis, ITSM judgment, and communication skills across technical and non-technical partners.
Nice to have
- Experience with Okta Workflows, Jamf Pro, Jira Service Management, Jira Automation, Confluence, Microsoft 365, Intune, or Zoom Rooms.
- Experience with low-code or agentic automation platforms.
- Okta, Jamf, CompTIA, or other relevant IT certifications.
Culture & Benefits
- Ownership, transparency, continuous learning, and collaborative problem-solving.
- Opportunities for career advancement and meaningful impact on the product.
- Company Stock Plan, subject to the applicable agreement.
- Unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.
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