Senior Tech Support Specialist (Apple/macOS)

Location: On-site five days a week, Monday–Friday, 8:00 AM–5:00 PM, based out of hirify.global offices in New York City/Chicago; travel to other U.S. offices is required.

Annual salary: $100,450–$157,850

Company

hirify.global is a large U.S. auto insurer and member of the Berkshire Hathaway family of companies, serving millions of customers through technology-driven insurance operations.

What you will do

• Serve as the macOS and Apple client-device subject-matter expert for regional offices.
• Provide Tier I–III troubleshooting for macOS, Apple hardware, FileVault, applications, peripherals, and device-management issues.
• Administer Apple MDM inventories, groups, profiles, Self Service, patching, security hardening, and compliance policies.
• Integrate Apple devices with Active Directory, identity, certificates, VPN, and network-access controls.
• Support Windows, servers, networks, VoIP, AV systems, backups, infrastructure maintenance, and technical documentation.
• Support office relocations, infrastructure upgrades, Apple rollouts, incident response, and technology projects, including travel to other U.S. offices.

Requirements

• Bachelor’s degree in IT, Engineering, Computer Science, or a related field, or four years of equivalent experience.
• 10+ years supporting Windows and Macintosh operating systems, including significant macOS and Apple ecosystem expertise.
• 5+ years of hands-on technical support, IT infrastructure, networking, or AV systems experience, including enterprise MDM administration.
• Required certifications: CompTIA A+, CompTIA Network+, Apple Certified Support Professional, and Jamf Certified Associate or the ability to obtain it after hire.
• Experience with Python, Bash/zsh, APIs, macOS Terminal, automation scripting, Windows Server, equipment lifecycle management, and technical documentation.
• Ability to work on-site Monday–Friday, provide after-hours support when needed, travel to U.S. offices, and lift or transport 40–50 lbs of IT equipment.

Nice to have

• Apple Certified Technical Coordinator, Microsoft AZ-800, or Cisco CCNA certification.
• Experience with Active Directory, Microsoft Office, SharePoint, Autopilot, Intune, PowerShell, Zscaler, or MECM.

Culture & Benefits

• Full-time employment with competitive annual compensation and benefits.
• Personalized development programs, mentorship, and certification assistance.
• Inclusive and collaborative culture focused on shared success.
• Support for professional growth, well-being, and career development.
• hirify.global will not sponsor a new applicant for employment authorization for this position.