IT Systems Support Specialist (Microsoft 365)

Location: Remote from South Africa; Broadacres, Gauteng. Working hours: 9:00 AM–6:00 PM EST (New York Time).

Company

hirify.global is a managed service provider delivering technical support and solutions for multiple client environments.

What you will do

• Diagnose, troubleshoot, and resolve issues across Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.
• Manage support requests from intake through resolution, keeping clients informed throughout the process.
• Prioritize tickets, handle escalations, and meet service-level expectations.
• Collaborate with teammates, other departments, and third-party vendors on complex client issues.
• Create and maintain technical documentation and contribute to knowledge-base improvements.
• Participate in team meetings, technical training, and continuous improvement initiatives.

Requirements

• Previous experience in a Managed Service Provider environment is required.
• Hands-on experience with Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience administering Microsoft 365 environments.
• Understanding of virtualization technologies such as Hyper-V.
• Networking experience troubleshooting switches, firewalls, wireless networks, and connectivity issues.
• Experience with remote support tools, Remote Desktop, and RemoteApp, plus strong troubleshooting, prioritization, and client communication skills.

Culture & Benefits

• Remote work with a collaborative and supportive team.
• Exposure to a broad range of technologies across multiple client environments.
• Modern tools, maintained documentation, and ongoing technical training.
• Career growth in an environment focused on initiative, accountability, and continuous improvement.