IT Support Specialist (Microsoft)

Location: Fully remote; core Monday–Friday first-shift business hours covering the Pacific Time Zone, starting between 0700 and 0900 PST.

Salary: $23.00–$30.00 per hour

Company

hirify.global is an integrated Information & Communications Technology partner and specialized cloud services provider supporting business digital transformation.

What you will do

• Investigate and resolve escalated technical issues across applications, operating systems, endpoints, virtual desktops, authentication, networking, and supporting infrastructure.
• Analyze symptoms, logs, alerts, recent changes, and business impact to identify root causes and determine appropriate resolutions.
• Provide customer support through phone, email, chat, remote sessions, and the IT service management platform while maintaining clear communication.
• Manage user accounts, access requests, MFA, Active Directory, Microsoft 365, onboarding, and offboarding activities.
• Configure and support desktops, laptops, mobile devices, printers, peripherals, hosted applications, and virtual desktop environments.
• Monitor alerts, document troubleshooting and resolutions, improve knowledge-base content, and escalate issues to Tier Three Engineering when appropriate.

Requirements

• Three or more years of professional IT support experience, preferably in a managed services or multi-customer environment.
• High school diploma or equivalent required; an Associate degree in Information Technology or a related field is preferred.
• Working knowledge of Windows, Active Directory, Microsoft 365, TCP/IP, DNS, DHCP, remote support tools, and IT service management platforms.
• Experience with virtual desktop, remote desktop, or hosted application environments such as VMware Horizon, Citrix, RDS, or similar technologies.
• Strong troubleshooting, communication, judgment, organization, and documentation skills.
• Ability to work core first-shift hours aligned with the Pacific Time Zone is required.

Nice to have

• Familiarity with VMware, Hyper-V, Windows Server, Group Policy, RMM tools, backup tools, VoIP, MDM, and network security appliances.
• VCTA, VCP, CCNA, or Microsoft certifications.
• Associate degree in Information Technology or a related field.

Culture & Benefits

• Fully remote work within a managed services team.
• Opportunity to develop expertise in cloud infrastructure, virtualization, networking, Microsoft technologies, monitoring, backup and recovery, automation, and security.
• Opportunities to share knowledge, contribute to cross-training, improve documentation, and grow toward senior support or engineering responsibilities.
• Approved application upgrades, maintenance, and after-hours support may be required.