Senior Tech Support I – Regional Office Support (Apple/macOS)

Location: Onsite in Richardson, Texas, Monday–Friday, 8:00 AM–5:00 PM; the qualifications also reference onsite work in Chicago. Travel to other U.S. offices and occasional after-hours support are required.

Company

hirify.global is a large U.S. auto insurer and a member of the Berkshire Hathaway family of companies.

What you will do

• Provide Tier I–III support for macOS, Apple devices, Windows systems, hardware, software, networks, VOIP, and AV systems.
• Administer Apple device inventory, smart groups, configuration profiles, Self Service, patch management, and enterprise MDM.
• Apply macOS security hardening, encryption, antivirus/EDR, compliance policies, and integrations with identity, certificates, VPN, and network controls.
• Develop Bash, Python, and zsh automation for configuration, patching, packaging, and compliance enforcement.
• Support office relocations, infrastructure upgrades, technology rollouts, and project cutovers.
• Create technical documentation, guide users and technicians, and collaborate with engineering, vendors, and regional offices.

Requirements

• Bachelor’s degree in IT, engineering, computer science, or a related field, or four years of equivalent experience.
• 10+ years supporting Windows and Macintosh operating systems, including significant macOS and Apple ecosystem expertise.
• 5+ years of hands-on technical support, IT infrastructure, networking, or AV systems experience.
• Enterprise MDM administration experience and knowledge of Windows Server, backup, print, file services, and core networking technologies.
• CompTIA A+, CompTIA Network+, Apple Certified Support Professional, and Jamf Certified Associate certification or the ability to obtain it after hire.
• Ability to work onsite five days per week and travel to other U.S. offices; ability to lift and transport 40–50 lb of IT equipment.

Nice to have

• Apple Certified Technical Coordinator, Microsoft AZ-800, or Cisco CCNA certification.
• Experience with Active Directory, Intune, Autopilot, SharePoint, Zscaler, MECM, PowerShell, and Microsoft Office.

Culture & Benefits

• Personalized development programs, mentorship, and certification assistance.
• Inclusive and collaborative work environment.
• Competitive pay and benefits supporting employee well-being and future planning.
• Opportunity to contribute to hirify.global’s transition toward a technology-driven organization.