Senior Tech Support I – Regional Office Support - Onsite (Apple/macOS)

Location: Onsite in Renton, Washington, five days per week, Monday–Friday, 8:00 AM–5:00 PM; the requirements also specify onsite work in Chicago. Travel to other U.S. offices and occasional after-hours support are required.

Annual salary: $100,450–$157,850.

Company

A large U.S. auto insurer and member of the Berkshire Hathaway family, focused on customer coverage, technology transformation, and engineering excellence.

What you will do

• Serve as the macOS and Apple-device subject-matter expert for regional offices and provide Tier I–III troubleshooting.
• Administer Apple device inventory, groups, configuration profiles, Self Service, patch management, security hardening, and compliance policies.
• Integrate Apple devices with Active Directory, identity services, certificates, VPN, and network access controls.
• Develop Python, Bash, and zsh automation for macOS configuration, packaging, patching, and compliance enforcement.
• Diagnose complex Windows, macOS, hardware, network, VOIP, AV, server, backup, and infrastructure issues.
• Support office relocations, infrastructure upgrades, technology rollouts, documentation, incident response, and technician mentoring.

Requirements

• Bachelor’s degree in IT, engineering, computer science, or a related field, or four years of equivalent experience.
• 10+ years supporting Windows and Macintosh operating systems, including significant macOS and Apple ecosystem expertise.
• 5+ years of hands-on technical support, IT infrastructure, networking, or AV systems experience, including enterprise MDM administration.
• CompTIA A+, CompTIA Network+, Apple Certified Support Professional, and Jamf Certified Associate certification or the ability to obtain it within the defined hiring period.
• Experience with Python, Bash/zsh, APIs, the macOS command line, Windows Server, networking technologies, equipment lifecycle management, and technical documentation.
• Must work onsite Monday–Friday and be willing to travel to other U.S. offices; ability to lift and transport 40–50 lbs is required.

Nice to have

• Apple Certified Technical Coordinator, Microsoft AZ-800, or Cisco CCNA certification.
• Experience with Active Directory, Microsoft Office, SharePoint, Autopilot, Intune, PowerShell, Zscaler, or MECM.

Culture & Benefits

• Personalized development programs, mentorship, and certification assistance.
• Inclusive and collaborative culture focused on shared success.
• Competitive pay and benefits supporting employee well-being and career development.
• After-hours on-call support may be required for high-severity incidents, maintenance windows, and project cutovers.
• New employment authorization sponsorship is not available for this position.