Customer Success Manager - German Speaking (SaaS)

Location: Krakow, Poland — hybrid work with two days per week at the Krakow office

Company

hirify.global develops an AI-powered Employee Hub for digital communication, collaboration, and engagement, serving enterprise customers worldwide.

What you will do

• Own the customer success relationship for a German-speaking DACH portfolio and work with HR, Communications, and IT stakeholders.
• Deliver contractual value through success planning and business reviews.
• Use Planhat health indicators, weekly active user trends, and health scores to execute Grow, Maintain, and Defend playbooks.
• Identify cross-sell and up-sell opportunities and generate Customer Success Qualified Leads for Account Managers.
• Localize customer communications, host webinars, and drive adoption through The Hive community and Pendo in-app guides.

Requirements

• 1–3 years of experience in Customer Success, Customer Support, Tech Support, or CS Operations in a B2B SaaS environment.
• Native or bilingual German proficiency in written and spoken communication.
• Fluent English.
• Strong process discipline, execution rigor, and the ability to improve templates and workflows.
• Comfort with SaaS tools and data-driven dashboards, including Planhat, Zendesk, and Pendo.
• Confidence hosting online webinars and one-to-many customer presentations.

Nice to have

• Swiss German fluency.
• Experience using AI tools such as Gemini, Gemini Notebook, or Workspace Studio.
• Experience hosting webinars or delivering online presentations.

Culture & Benefits

• Hybrid work model with two office days per week in Krakow and flexible work from home.
• 26 days of paid annual leave.
• Private medical insurance fully covered for the employee, with partial family coverage.
• Creative allowance and professional development support.
• Top-tier equipment and regular team social events.